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📣 Marketing & Engagement

Loyalty Program

Set up a points-based loyalty system to reward repeat customers.

3 min

How It Works

Enable the loyalty program from Dashboard → Marketing → Loyalty. Set the points ratio (e.g., $1 spent = 1 point), reward thresholds (e.g., 100 points = $10 reward), and redemption rules.

Customers earn points on every order. They can track their points and redeem rewards at checkout.

Configuration Options

Points per currency unit — how many points per dollar/pound/euro spent. Reward thresholds — what point levels unlock rewards. Bonus points events — double points on specific days or for specific items.

The loyalty toggle in the checkout flow prompts customers to join the program. Their points are tracked automatically across orders.

💡 Tip: Start simple: $1 = 1 point, 100 points = $5 off. You can adjust the economics later based on customer behaviour and margins.

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